Mediation is a voluntary process wherein the parties to a dispute are aided in their settlement negotiations by an impartial, neutral third party called the mediator. In mediation, the parties control the outcome. Mediation enables the parties to communicate their perceptions, feelings, and information directly to one another in a safe, controlled environment. This often reduces hostility and facilitates rational discussions. The results of mediation are not limited to the outcomes of litigation and are often creative.

The success rate for mediation is high since it is a voluntary process and most participants are highly motivated to reach an agreement. It is estimated that between 80% and 85% of mediating parties reach a full agreement.

In mediation, all discussions and materials, with very few exceptions, are confidential. If no mediated agreement is reached, evidence of the mediation discussions, mediation materials, and any draft mediation resolution will not be admissible in any other adversarial proceeding.